Privacy Policy

ZENODAY SOLUTION PRIVATE LIMITED

1. Privacy of Customer Data

Taxoday values the confidentiality of your financial information. We do not disclose or share your personal information with any external organization without your consent, except as specified in this Privacy Policy. All data shared by you is treated as strictly confidential.

We are governed by applicable Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 to maintain the privacy of your personal information.

Additionally, when you book consultations with third-party professionals (e.g., Chartered Accountants or Advocates and Consultants) via our platform, any information you voluntarily share with them during such sessions is not governed by this Privacy Policy but is subject to the respective professional's confidentiality standards and practices.

2. Extent of Liability of Taxoday

Taxoday is not responsible for any breach of security or any actions by third parties that may access your personal information. We will take reasonable measures to protect your information from misuse, loss, unauthorized access, and alteration.

However, Taxoday will not be held responsible for any loss or misuse of your personal information arising due to force majeure events such as natural disasters, riots, cyber-attacks, or other events beyond our reasonable control.

Please note, Taxoday facilitates communication between clients and third-party professionals but does not assume responsibility for any data or information shared between users and professionals during or after such consultations.

3. Information Taxoday Collects and Uses

  • Registration and Account Information: To avail our services (e.g., tax return filing), you must register with Taxoday by providing your personal details such as name, email, phone number, PAN, and bank account details.
  • Service Usage: When you use our services for filing tax returns or other services, we collect data related to your tax filings, income, deductions, expenses, and relevant documents (e.g., Form 16, bank statements).
  • Consultation Booking: When you book consultations, we may collect information related to the service selected, transaction details, consultation date/time, and platform usage. Taxoday does not record or store the actual content of the consultation.
  • Communications and Newsletter: If you subscribe to our newsletter or blog, we collect your email address to send you updates. You can opt-out by unsubscribing at any time.
  • Use of Tools: We may collect non-identifiable data when you use our online tools or calculators, to enhance your experience and offer personalized recommendations.
  • Cookies: Our website uses cookies to improve your browsing experience. Cookies store preferences and may link to your personal information once you provide it. You can disable cookies through your browser settings, but this may affect your ability to use the platform.

4. Disclosure and Transfer of Personal Information

  • Third-Party Vendors: We may share your personal information with third-party service providers who help us deliver our services (e.g., payment gateways, courier services). These providers are required to maintain confidentiality under specific agreements.
  • Professionals on the Platform: When you book a consultation, limited information such as your name, contact number, and service request may be shared with the professional to facilitate the session. These professionals are independent service providers and are not employees or representatives of Taxoday.
  • Legal Compliance: We may disclose your personal information to government agencies, law enforcement, or regulators as required by law or to protect our interests.
  • Business Transfers: In case of a merger, acquisition, or reorganization, your personal information may be transferred to the new business entity. The new entity will adhere to the terms of this Privacy Policy.

5. Confidentiality and Information Security

Taxoday uses industry-standard security practices to protect your personal information from loss, misuse, or unauthorized access. We use encryption for transmitting sensitive data such as tax returns or financial information.

All video/audio sessions for consultations, if conducted via our platform, are not recorded or stored unless explicitly consented by the user and professional.

6. Customer Testimonials and Comments

We may post customer testimonials or comments on our website, which may include personal information. We will only post this information with your consent.

7. Cookies

We use cookies to enhance your experience on our Platform. Cookies store preferences, and information you provide may be linked to data stored in the cookie. You can disable cookies through your browser settings.

8. Withdrawal of Consent

You may withdraw your consent at any time by contacting us at support@taxoday.com. Upon withdrawal, we will delete or anonymise your personal information.

Note: If you withdraw consent after booking a consultation, we may not be able to process certain refunds as per our Refund Policy.

9. Access to Your Information

You can access and update your personal information in the "My Dashboard" section on the Platform. For any other requests, you can contact us via email at support@taxoday.com.

10. Changes to this Privacy Policy

Taxoday may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a prominent notice on the website. Continued use of the Platform indicates your acceptance of the changes.

11. Contact Us

For any questions, concerns, or grievances regarding this Privacy Policy, please contact our grievance redressal officer:

Grievance Officer: Sachin B.
Email: support@taxoday.com