Shipping/Delivery Policy

1. Scope of Delivery

This policy governs the delivery of services and digital products offered on the Taxoday platform, including:

  • Income Tax Filing Services
  • Consultation Bookings (CA, Advocates, Tax Experts)
  • Business Directory Listings
  • ERP Software Access

2. Mode of Delivery

Service/Product

Delivery Mode

Timeline

Tax Filing (Standard/Capital Gains)

Email + Dashboard Access

2–5 working days after full document submission

Online Consultation

Video Call / Chat Integration

As per scheduled time (this is between user and

  consultant, taxoday only have technology role) 

Directory Listing

Website Listing

24–48 hours after profile approval

SaaS Tools (ERP)

Login-based Access

24-48 upon subscription to setup the account

3. Document Submission & Verification

For services like ITR Filing and Professional Business Registrations, clients must submit relevant documents via:

  • Secure upload on Taxoday dashboard
  • Email (official ID only)

⏱️ Delivery timelines commence only after all required documents are received and verified.

4. Communication & Tracking

  • All service updates are communicated via email, SMS,Whatsapp and Taxoday dashboard notifications.
  • Clients can view status under  "My Profile " section.
  • Support: Live chat, email (support@taxoday.com), and ticket system available.

5. Delays & Exceptions

Service delivery might be delayed due to:

  • Incomplete or incorrect documentation
  • Regulatory dependencies (e.g., income tax portal issues)
  • Technical outages or force majeure events

Taxoday will inform users proactively and provide revised timelines.

6. No Physical Deliveries

Taxoday is a 100% digital platform. All deliverables (reports, filings, access credentials) are provided electronically. No physical copies are shipped.

7. Refunds & Dispute Resolution

Refer to the Refund Policy for details.
In case of non-delivery or unsatisfactory service, contact our support within 7 days.

8. Policy Updates

Taxoday reserves the right to revise the delivery policy at any time. Updated terms will be reflected on the website and notified to users.