Business Directory & Online Consultation

Effective Date: 3rd July 2025

This Refund Policy (“Policy”) governs the conditions under which refunds and cancellations apply to services offered by Zenoday Solution Private Limited, the legal owner of the brand Taxoday.com (hereinafter referred to as “Taxoday,” “we,” “us,” or “our”).

Taxoday is a technology platform that connects clients with verified professionals (Chartered Accountants, Advocates, Lawyers, Consultants, etc.). All payments for consultations are made directly to professionals via payment gateways such as Razorpay Route or Cashfree Route. Taxoday charges a separate platform facilitation fee and video consultation handling charge to professionals, which is not visible to the client.

1. Scope of This Policy

This policy applies to clients who:

• Book video consultations through the Taxoday platform.
• Face issues such as missed appointments, technical disruptions, or dissatisfaction with the consultation experience.

2. Eligibility for Refund or Reschedule

3. Rescheduling Due to Technical Issues

If a session is disrupted due to technical issues (e.g., call drop, audio/video failure, connection error), the client may request a one-time reschedule.

• Clients must clearly state the issue and submit it via the “Raise an Issue” option.
• The request will be shared with the professional.
• The professional must review and accept the reason provided.
• If the professional does not accept the disruption claim (e.g., confirms the session was technically sound), no reschedule or refund will be granted.
• In case of dispute, Taxoday may conduct an internal review using platform logs to make a final decision.

4. Rescheduling Policy

a. Rescheduling by Clients

At Taxoday, we respect the time and expertise of professionals. Every reserved consultation slot reflects their availability and knowledge.

• No free rescheduling is permitted.
• Clients may request rescheduling at any time before the original scheduled consultation.
• Rescheduling will be subject to an additional charge of 50% of the original booking amount.
• Rescheduling is subject to the professional’s availability and acceptance.
• Reschedule confirmation will be granted only after the additional payment is completed.

b. Rescheduling by Professionals

Professionals may reschedule consultations due to unavoidable circumstances such as emergencies, scheduling conflicts, or technical difficulties.

In such cases:

• The client will be notified promptly via email, SMS, or app notification.
• The client will be offered a new time slot by the professional.
• If the client accepts, the session will be rescheduled at no additional cost.
• If the client does not agree, they may:
  • Request a full refund, or
  • Choose to book with a different professional.

5. Important Timelines

• Refund or reschedule requests must be raised within 24 hours of the scheduled session time.
• Requests made after this window will not be considered, and no refund will be issued.

6. Client Cancellations

• If a client cancels the consultation after booking, no refund will be issued, regardless of the reason.
• Clients are encouraged to reschedule instead of canceling. Reschedules are allowed only as per Clause 4(a) with applicable charges.
• If the client fails to attend the session (i.e., a no-show), it will be treated as a completed booking with no refund or reschedule.
• Repeated cancellations or no-shows may lead to restrictions on future bookings.
• Last-Minute Booking Cancellation: If a consultation is booked less than 24 hours before the appointment and then cancelled, no refund will be issued.

7. How to Raise a Request

• Clients must initiate all refund or reschedule requests through the “Raise an Issue” option in their booking history on the Taxoday platform.
• A support ticket will be generated with a unique reference number for tracking.
• Clients must provide a clear description of the issue and may attach screenshots or supporting proof.
• Taxoday’s support team will:
  • Review the submitted ticket.
  • Coordinate with the professional.
  • Verify the issue using session logs, communication history, and activity records.

If approved:

• The professional will be informed and required to acknowledge the resolution.
• Refunds (if applicable) will be processed to the original payment method within 5–10 business days, subject to the payment gateway and banking timelines.

8. Disclaimer

• Taxoday is a technology platform, not the provider of professional services.
• We do not guarantee the outcome of any consultation, but we strive to ensure a fair and professional resolution process.
• All refund/reschedule decisions made by our support team after full internal review shall be final and binding.