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Refund & Cancellation Policy for Paid Listings, CRM, and Backend Services (For Professionals)

Income Tax Return ITR Filing Software

Effective Date: 3rd July 2025

This Refund and Cancellation Policy (“Policy”) governs the conditions under which refunds and cancellations are applicable for services provided by  Zenoday Solution Private Limited, India — the legal owner of the brand  Taxoday.com (hereinafter referred to as  “Taxoday,” “we,” “us,” or “our”).

Taxoday is committed to delivering accurate, timely, and professional tax filing, advisory, and consultation services. However, we understand that under certain circumstances, clients may request cancellations or refunds. This Policy outlines the eligibility, exclusions, procedures, and timelines for refund and cancellation requests.

1. General Scope

This Policy applies to all services rendered via Taxoday.com, including but not limited to:

  • Income Tax Return (ITR) Filing
  • Tax Consultancy Services
  • Legal and Financial Consultations

2. Cancellation and Refund Conditions

2.1 Service Not Rendered

  • A  full refund is applicable if Taxoday  fails to initiate the assigned service due to internal errors, system failures, or any other reason attributable to us.
  • This does not apply if the service delay is due to  incomplete, inaccurate, or missing information from the client.

2.2 Commencement Delay Policy

  • If  Taxoday does not commence the assigned tax filing service  within 48 hours of payment, the client is eligible for a  full refund. However, if the delay in commencement is caused by  technical issues at the  Income Tax Portal (government portal), such a delay will  not be considered while calculating the 24-hour time frame.
  • If the delay is due to the client’s failure to provide the required documents or information, no refund will be issued.

2.3 Errors in Filing by Taxoday

  • If an error occurs in your tax filing  due to negligence or incorrect processing by Taxoday, the client may be eligible for a  partial or full refund, depending on the impact of the error.
  • Refunds in such cases will be reviewed on a  case-by-case basis, and the client must provide valid proof of the error.

2.4 Government Deadline Compliance

  • If  Taxoday fails to meet the official tax filing deadline due to an internal delay, the client is eligible for a  full refund.
  • However, if the delay occurs due to:
    • The client’s  late submission of required documents.
    • Incorrect or  misleading information provided by the client.
    • Any  change in government policies or tax rules after the service has been initiated.
    • Delays caused by the  Income Tax Department, GST Department, or any other regulatory authority beyond our control.
      → No refund will be applicable in these cases.

2.5 Client-Initiated Cancellations

  • Before Service Initiation:
    • A  full refund, minus applicable transaction fees, will be processed if a client cancels before the service is initiated.
  • After Service Initiation but Before Completion:
    • A  partial refund may be issued based on the work completed. The refund amount will be determined by Taxoday on a  case-by-case basis.
  • After Completion of Service:
    • No refund will be issued once the service is fully delivered.

2.6 Dissatisfaction with Service

  • If a client is  dissatisfied with the service, a refund request must be submitted within  7 days of service completion.
  • The case will be reviewed, and a refund may be granted  only if the service quality does not meet the promised standards.
  • Subjective dissatisfaction (e.g., tax refund amount not as expected) will not be considered grounds for a refund.

3. Non-refundable cases

Refunds will  not be issued under the following circumstances:

  • The service was  completed accurately and as per agreed terms.
  • The client failed to  provide necessary documents or information within the required timeframe, resulting in delays.
  • Refund requests based on  external factors beyond our control, including:
    • Delays in processing by  government authorities (Income Tax Department etc.).
    • Penalty charges, interest, or notices from tax authorities due to incorrect or late submissions by the client.
    • Any  legal actions or liabilities resulting from inaccurate information provided by the client.
  • The client  fails to respond to our communication regarding their tax filing or consultation service.

4. Refund Processing & Timelines

4.1 Request Submission

Clients must email  support@taxoday.com with the following details:

  • Full Name and Registered Email ID
  • Payment Transaction ID and Date
  • Service Ordered and Reason for Refund
  • Supporting Documentation (if applicable)

4.2 Review Process

  • Once your request is submitted, our team will review it within 7-10 business days. You may be asked to provide additional information or evidence to support your claim.

4.3. Refund Timelines

  • Approved refunds will be processed within 7-10  business days. Depending on your payment method, the refunded amount may take additional time to reflect in your account.
  • Refunds to credit/debit cards or UPI wallets may take additional time, depending on the bank’s processing time.

5. Policy Updates

Taxoday reserves the right to amend this Refund and Cancellation Policy at any time without prior notice. The latest version will be published on https://www.taxoday.com.

For any queries related to this policy, please contact:
Email: support@taxoday.com